Lessons Learned from the Oak Hill Swine Flu Situation
The whole swine flu situation at Oak Hill raises a big question for me—besides the obvious one about whether or not the school should have been closed. I think we will be able to answer that in the next few days as the number of students who are out sick either increases or decreases. To me the other big question is about communication: how should communications have been handled right from the beginning?
With alarming information in the national and local press, it was only natural for parents to need more info and reassurance than the brief note and phone call from our school system and health department. One constructive idea is to have parents directly ask questions—either that first night in person at the Oak Hill concert or on the school website where the experts in Newton can respond quickly. An alternative is to ask parent leaders to help identify questions to which the community needs answers. More recently, the Q & A format with lots of information and data seemed to work much better.
As an Oak Hill parent, I heard rumors about when the school would close—none of which turned out to be true. The absence of information does NOT control rumors, it fosters the SPREAD of rumors.
We now have so much access to correct and incorrect information through the internet that it is important for Newton public schools and the Health Department to get out in front of this type of situation by communicating openly and fully from the beginning. This is an important lesson to help us prepare for a more serious health crisis.